At Valyra, your satisfaction is our top priority. If you’re not fully happy with your order, we’re here to help with a clear and simple refund process.

Eligibility for Refunds

• Refunds are available for items returned within 30 days of delivery.
  
• To qualify, your item must be unused, in its original packaging, and in the same condition that you received it.
  
• Proof of purchase (order confirmation or receipt) is required to process a refund.
  

Return Process

• Contact our support team at info@valyraofficial.com to initiate a return.
  
• Once your return is approved, we’ll send you return instructions, including the return address.
  
• After receiving and inspecting your returned item, we’ll notify you of your refund status.
  

Refund Timeline

• If approved, your refund will be processed within 5–10 business days.
  
• A credit will automatically be applied to your original payment method. Please allow extra time for your bank or credit card company to post the refund.
  

Non-Refundable Items

The following items are not eligible for refunds:

• Sale or discounted items
  
• Gift cards
  
• Perishable or custom-made products (if applicable)
  
• Any item not in original condition, or returned beyond the 30-day window
  

Late or Missing Refunds

If you haven’t received your refund yet:

• Recheck your bank account.
  
• Contact your credit card company — it may take time before the refund is officially posted.
  
• Contact your bank — there may be processing delays before a refund is visible.
  

If you’ve completed all steps and still haven’t received your refund, please reach out to us at info@valyraofficial.com.